OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 65 comments received in the last 90 days.
02 January 2026
Despite the centre being nearly 2 hours drive away, everything was handled with ease, right down to delivering the vehicle to my home.
31 December 2025
It's a 5 star
24 December 2025
Kept up to date throughout
03 December 2025
Anabel was very professional and personable as well as knowledgeable on being able to set up the mini and apps and questions we asked
03 December 2025
There were issues with collecting my car on the initial handover date but that was a mini finance issue.
02 December 2025
Very professional customer service and very friendly
02 December 2025
Anabel was extremely knowledgeable concerning the mini and talked us through the process and answered all our particular queries with patience and empathy. The handover was brilliant and she explained every aspect the mini offerered clearly.
01 December 2025
Satisfied with procedures
23 November 2025
Great sales person - Jack Young
13 January 2026
Car went in for new wing mirror supposedly completed in one day . Four wing mirrors and 4 days later I picked up my car.
12 January 2026
I have always found Marshalls to be very efficient and accommodating in every aspect .
11 January 2026
I have not received the video of viual health check.
08 January 2026
No problems Dissapointed that car wash/clean not available High price tag
03 January 2026
Great customer service and support
03 January 2026
Still awaiting response regarding my tyre and if I can claim on my mini tyre insurance
01 January 2026
I was overall satisfied with my experience as the work was completed .
30 December 2025
Everything went very smoothly
30 December 2025
Straightforward
27 December 2025
Booked in and received back in a timely manner, thank you
FIND Marshall Bournemouth.
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065089
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
05 January 2026
Very happy with communication