OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 66 comments received in the last 90 days.
19 May 2026
Easy to do no problem
15 May 2026
Jack took all the time I needed to explore the car
15 May 2026
Great service from start to finish. Jack Young was thorough, professional and friendly.
09 May 2026
Amazing service and really happy to help with any questions.
03 May 2026
My previous MINI was supplied by Westerley Yeovil. As I now live in Poole it was more convenient to use a dealer 6 miles away not 50. This seemed to cause delays in the process although I was not involved and was compensated for this by the dealer.
02 May 2026
Great communication, clear and transparent.
27 April 2026
I found the 'paperwork' side not at all easy to navigate. All the emails and codes etc . Not everyone is tech savvy and it almost made me give up buying the car! I then had to waste my time and members of the team time so they could help me.
04 April 2026
Koytrina and Jonnie were exceptional.
04 April 2026
Great service
31 May 2026
Absolutely terrible service once mot is sorted will not be using marshals of Bournemouth again.
29 May 2026
Kept informed of work to be done
27 May 2026
Didnt feel I received a very good service
27 May 2026
Professional and welcoming.
27 May 2026
Supposed to be a 90 minute quick MOT which it wasn't, but I thought perhaps that was due to the complimentary car wash and clean.. no, they forgot to do it. Also it still says my mot is due on my dash, which is usually updated.
25 May 2026
Directions to service centre are non existent No signage on main road and postcode on website sends you to main sales site
21 May 2026
The video update during service to see if I wanted additional work done based on findings was great
21 May 2026
Service delayed buy a faulty part which was obviously out of your hands. Delay went to third day (would have expected an update on the Second Day). After replacememt of tyres, tyre size guide not reset.
18 May 2026
Great service and communication
17 May 2026
Very thorough service, but a little on the pricey side
FIND Marshall Bournemouth.
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065089
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
30 May 2026
Everything was so straight forward and easy. Elliott clearly explained what was going on at every stage and was available to answer any questions.