OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 70 comments received in the last 90 days.
04 July 2026
Painless, fussfree and efficient.
03 July 2026
The salesman Travis was very informative and helpful . Was very approachable but also very professional. He was great at the handover explaining everything to me .
03 July 2026
Kotryna was very helpful and patient with me throughout the process as I kept changing my mind about which car to buy. She was accommodating and informative.
03 July 2026
Good customer service, the process explained very clearly.
02 July 2026
Travis our sales representative was amazing . The entire process was seamless
27 June 2026
Love my new car
27 June 2026
Very helpful and informative all the way through, nothing was too much trouble. Would definitely recommend.
27 June 2026
From start to finish the process went smoothly
25 June 2026
Friendly patient professional knowledgeable
12 July 2026
Helpful and informative
12 July 2026
Muddle on booking with dates, promised cleaning did not take place. Totally over priced for the work done. Told I would be given contact details for paid for insurance touch up but was not. Mini Poole/Bournemouth
11 July 2026
I was completely satisfied with my visit
11 July 2026
Wasn't a service but a fault on my car. Fault found and fixed the next day. Mattt kept me informed all the way which was great. I did leave a message for him at reception about picking up, this wasn't passed on.
11 July 2026
Parking is an issue. Killing time is an issue if, like I did, you wait for a service to be completed. No new cars to inspect. No "shop" to browse. You are at the bottom end of an industrial estate surrounded by 60's buildings. Coffee is nice.
10 July 2026
Seamless drop off and pick up with good updates on progress.
10 July 2026
When booking in for service I asked if a graze on rear barn door handle could be touched up. I checked when I dropped the car off and this was on the worksheet. DIsappointed to find it had not been completed when ready for pick up. Had to revisit.
10 July 2026
There were inexplicable delays with MOT and review of a warning light, meaning my car was at the garage from Friday morning till Monday late pm. I constantly had to chase what was going on with very poor communication back from Marshall.
10 July 2026
Staff were really friendly and helpful and the video and recommendations were great.
10 July 2026
The MOT was reasonably priced (because the Cinch deal), efficiently booked & carried out. Nice free coffee. The free valet I was offered was so poor that myself & the admin lady thought it hadn't been done. The 2nd attempt was not much better
FIND Marshall Bournemouth.
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065088
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
Address
- 361-371 Wallisdown Road, Bournemouth, BH12 5WB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01202 065089
Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood
12 July 2026
Excellent service throughout the purchase, from viewing to ordering and then driving away from the showroom with the car. Extremely helpful and patient staff which I very much appreciated.