About Your Local MINI Retailer | Marshall Bournemouth

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

100 ratings and 69 comments received in the last 90 days.

04 April 2026

Great service

04 April 2026

Koytrina and Jonnie were exceptional.

02 April 2026

Car not ready at time of pickup

31 March 2026

Lovely welcome and very friendly dealing !

31 March 2026

Responsive and prompt service.

31 March 2026

Very helpful & friendly staff, delivery was quicker than expected and I was kept updated throughout the process

29 March 2026

Completely satisfied. Excellent salesman and manager.

25 March 2026

A wonderful experience from start to finish. I had the good fortune of meeting Elliot Rusbridge @ Marshalls Bournemouth, who is a fantastic ambassador for the mini brand. A total professional who exceeded my expectations at every level.

24 March 2026

Good, answered all questions I had thoroughly

16 March 2026

Everything I was expecting it to be, so very happy

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09 March 2026

We were kept informed throughout the process in a very professional manner

07 March 2026

Efficient, faultless service. Two weeks from test drive to new car collection.

27 February 2026

Easy to plan and arrange everything.

26 February 2026

Showroom was going through complete refurbishment so was operating out of portacabins.

09 February 2026

Very helpful friendly service from Anabel, Jack and Jonny. Any questions were dealt with promptly and efficiently.

03 February 2026

Everyone I dealt with were friendly & knowledgeable.

02 February 2026

Everything was dealt with in a professional MANNER

31 January 2026

Very happy, Anabel was excellent. Centre friendly and no problems.

13 April 2026

The centre did not update my key fob with the service details. I have contacted them but they have not replied.

06 April 2026

All arrangements were very straightforward. I was kept fully informed by the service staff.

05 April 2026

Great service

04 April 2026

Time from vehicle being ready to paperwork complete ridiculous

03 April 2026

Job was done professionally and on time and the final invoice was a little less than originally advised, which was a nice bonus.

30 March 2026

On arrival to check the car in the reception lady was very abrupt . Unfriendly and made me feel uncomfortable, again on my return to pick up was again abrupt and curt however the young lady tia who was assigned to was a delight , helpful and friendly

24 March 2026

I asked for a quote regarding chipped paintwork which wasn't done

24 March 2026

Car was not washed and hoovered. Car was not roadtested after service - it developed a serious misfire after about half a mile from leaving the service centre. However the fault was rectified and i was provided with alternative transport

23 March 2026

An outstanding problem with tyre wear

22 March 2026

Shame you dont take Amex as payment

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21 March 2026

An excellent service carried out quickly and efficiently

21 March 2026

I was happy with the service, thank you.

19 March 2026

The site has recently been refurbished I really like what they have done. Also the service advisor Tia was really helpful would highly recommend Marshall BMW and Mini

18 March 2026

I have given five stars due to the lovely people you now have on your team - apologies can't remember driver's name but he was great as was Tia.

17 March 2026

Phone never answered Slow reception staff Car park very tight and poor condition for a Mini dealer

16 March 2026

Did an xcellent job all round

13 March 2026

On time and friendly staff

11 March 2026

Efficient and quick

10 March 2026

I found it so difficult to contact. I phoned, left messages when it went to answer phone and emailed. I even contacted the main number who said they'd ask them to do g me. I was also offered the complimentary wash, which never happened.

03 March 2026

Tia was excellent & professional

03 March 2026

Very good customer service, especially from Tia.

02 March 2026

The car wasn't washed The video of the inspection was helpful.

02 March 2026

As always, the staff were very helpful and polite, and the service highly professional. It is always a pleasure visiting Marshall Mini.

01 March 2026

Booked a service, but since had numerous time wasting calls & texts, plus online checkin process, with all information supplied disregarded. Unhelpful service personal in garage, with incorrect service time estimates.

28 February 2026

Fast efficient analysis, prompt service and overall good experience

26 February 2026

Very friendly and welcoming

24 February 2026

Easy drop off and good communication

23 February 2026

Service and communication good

20 February 2026

Elliot Rusbridge and managers were very helpful. There were some issues beyond their control, but they continued to manage the process effectively and professionally. I think Mini Finance have a great deal to learn from them.

20 February 2026

Faulty starter switch within one week , the starter switch was operating when i bought but it felt loose it then needed multiiple presses to switch on and off , should have been replaced at Dick Lovett Melksham , Marshall Mini replaced, faulty.

17 February 2026

5 Stars service as always, Tia and the team at Marshall Bournemouth have excelled. The knowledge of the service team and superb levels of customer service never falter.

15 February 2026

Everyone was really very helpful but my car when I went to collect my car , it was filthy. I would have expected it have been cleaned

13 February 2026

The staff were friendly, the car was given it's service as expected, and I was phonedxwhen the car was ready.

12 February 2026

Service was efficient and easy to book in using the 90 minute slot.

09 February 2026

Efficient polite

09 February 2026

My only issue is with the new ground floor area where staff and customers are all in the same space. There is a TV and radio playing also, which makes it very difficult to have a quiet spot to read a book or use a PC. The first floor was quieter.

07 February 2026

Great service from Marshall Mini to fix my issue

05 February 2026

I did ask for my tyre pressures to be checked whilst the car was in, this wasn't done. Also when i booked in the car i was told that it would get a complimentary wash and vac before being handed back to me, neither was done very disappointing service

05 February 2026

Serviced on time and knew there were no problems.

02 February 2026

I arrived at 8 am for my waiting appointment for my back brakes. 1 1/2 hrs later I was e mailed to ask if I wanted to go ahead but I was sitting right there in reception. !!! Did not like being downstairs it was chaotic with people rushing about.

01 February 2026

This was my first Mini service and unfortunately I was very disappointed. I had arranged to drop my car off at a specific time, but I had to wait for 50 minutes to see someone. Also, the service plan said that the car would be cleaned, but it wasn't.

31 January 2026

Easy to book in and efficient at conducting the work.

31 January 2026

There were no problems

31 January 2026

Nobody trued to upsell.

31 January 2026

Arrived on recovery vehicle at short notice and Tia was extremely helpful straight away then contacted me as promised when work needed assessed

31 January 2026

Whenever I book my car in for work or an MOT it comes back with some little scuffs and marks on the bodywork, it isn't put back as it arrived, and it can't speak to anyone about my service plan or recommended items I need doing.

29 January 2026

All going well

26 January 2026

My daughter brought the mini in for servicing. I was very impressed with the professionalism shown. Also the parking to the centre was excellent.

23 January 2026

Very expensive quote regarding further work to be done on my countryman. Example: £200+ to take off a washer bottle and clean it out. I found a garage who charged me £80!!

23 January 2026

Tia was incredibly helpful with communications and getting our problem resolved

21 January 2026

When I arrived to collect my Mini it was outside with a flat front drivers side tyre. That being said once I pointed it out to the staff it was repaired immediately. Which I really appreciated.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Marshall Bournemouth.

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01202 065088

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01202 065088

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01202 065089

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map