About Your Local MINI Retailer | Marshall Bournemouth

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 96 comments received in the last 90 days.

27 August 2026

A great transaction!!! very Easy

27 August 2026

Totally brilliant help and service from start to finish

26 August 2026

This score is completely down to Elliot Rusbridge who was nothing but kind, patient and informative throughout the whole experience. At no point did I feel rushed into making a decision, emails were answered promptly and I felt valued as a customer.

26 August 2026

Patient attentive staff

25 August 2026

Mirsha Hobbs are sales person was outstanding

14 August 2026

I can honestly say that the service from Marshalls was outstanding. The whole process was handled impeccably by Kortyna Baryzaite. Her attention to detail & bubbly enthusiasm for the brand made me feel very special. I am completely satisfied!

13 August 2026

Both Adrian and Peter, our salesman, kept us informed and updated throughout the process. When we experienced a problem because of an admin error, we received a 'meal out on Mini' as compensation. Very much appreciated.

06 August 2026

Very efficient service. Extremely pleasant person who helped us enormously.

04 August 2026

Wonderfull knowledgeable staff.Considerate,answers all questions & helped with complicated tech

31 July 2026

Elliot was Very helpful

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28 July 2026

The sales person Elliot kept me informed throughout and nothing was too much bother for him.

28 July 2026

Order and delivery were great. a little delayed but not caused by Mini, only by delivery problem

22 July 2026

Would have given Elliott 10 out 10 as he went the extra mile to help us with all questions we had.

20 July 2026

Ella was very helpful, professional and knowlegable

18 July 2026

Marshal Mini gave exceptional service, specifically Travis who has excellent knowledge and expertise as well as being extremely helpfull and patient throughout the entire purchase process., so a special thank you to him

12 July 2026

Excellent service throughout the purchase, from viewing to ordering and then driving away from the showroom with the car. Extremely helpful and patient staff which I very much appreciated.

04 July 2026

Painless, fussfree and efficient.

03 July 2026

Good customer service, the process explained very clearly.

03 July 2026

The salesman Travis was very informative and helpful . Was very approachable but also very professional. He was great at the handover explaining everything to me .

03 July 2026

Kotryna was very helpful and patient with me throughout the process as I kept changing my mind about which car to buy. She was accommodating and informative.

02 July 2026

Travis our sales representative was amazing . The entire process was seamless

27 June 2026

Love my new car

27 June 2026

From start to finish the process went smoothly

27 June 2026

Very helpful and informative all the way through, nothing was too much trouble. Would definitely recommend.

25 June 2026

Friendly patient professional knowledgeable

21 June 2026

Friendly and informed sales team Great new showroom

18 June 2026

Was very helpfully got car within couple weeks well happy

24 August 2026

Tai was super helpful and friendly

23 August 2026

Friendliness and professionalism of staff

20 August 2026

One part took four days to arrive. Otherwise reception, service and facilities are excellent!

19 August 2026

Excellent customer service.

18 August 2026

The after service is poor, I struggled to understand the vehicle health check, It said that I had 1 advisory to do with the bodywork but when I went back to the garage to get it clarified and what the cost would be, they still have not responded.

17 August 2026

Solved the problem! Courtesy lift back home! Returned my car the following day!

17 August 2026

I brought my new mini in for its first service and to repair horn but it was kept for a week with false promises of when it would be ready. It was very stressful and I felt the customer service was extremely poor especially for a 'quality' brand.

17 August 2026

Very good service

16 August 2026

Very customer focused Very informative Very accommodating

16 August 2026

Wasnt told the check would only take 45 mins and I could book a specific time slot. Was an hour drive to dealership and had booked a courtesy car which was not necessary as ended up waiting for car.

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16 August 2026

Great customer service and quick service/MOT on 06/08. Tyre machine issue meant returning for a free retest, but despite calling on 13/08, am still awaiting an appointment. MOT expires 21/08 and vehicle tax cannot be renewed until the MOT is passed.

14 August 2026

Friendly professional staff. Fast service. Technician video extremely helpful.

10 August 2026

Very good service and supplied courtesy car which, if wasn't available, wouldn't have been able to support Mini service as we live too far away (husband disabled). Always happy with our service and staff, especially Matt.

09 August 2026

The service I requested was fully carried out a big improvement on my last visit thank you

08 August 2026

I had to wait a little while but i was kept up t0 date plenty of tea coffee and biscuits. Very pleasant surroundings an lovely staff Pleasant experience

06 August 2026

All fine, apart from the car was to be washed and hoovered, wash was fine, hoovering so bad I did it myself when I got home.

06 August 2026

The service was very extremely prompt & friendly. My car issue & MOT was sorted same day and I was delighted to find on collection that the exterior of my car had been cleaned. Super service :)

05 August 2026

New car beautifully prepared

04 August 2026

There was a discrepancy on when the fault presented itself as was overlooked on an earlier check up but Matt was very fair and thorough with the overall resolution and costing.

03 August 2026

I was satisfied with the service again However may i suggested that you get authorisation from motobility when i check in on line a few days before the car is due in as both times there was a long delay waiting to get the go ahead .

02 August 2026

Kept updated

30 July 2026

Car ready on time no issues

27 July 2026

Work hadn't even started at 13:45 despite dropping my car off at 08:30. When I was told the car was ready there were two 'red' advisories but there was no time to do the work. I rang numerous times the next day to book - no answer. Booked at KwikFit.

27 July 2026

Unfortunately my car was not ready when I retuned to collect it. When I dropped the car off at 8 am I requested that I needed to pick up my car by 4 pm as I needed to pick my Granddaughter up. I was not happy and had to arrange for someone else.

25 July 2026

I was offered a complimentary car wash and vacuum and never got one. I had to wait for ages to collect my car and it all seemed very chaotic.

25 July 2026

The staff were polite but the atmosphere was different from previous visits. There wasn't a level of care or consideration, almost as though the staff would prefer you to not be there and wanted you in and out as quickly as possible.

25 July 2026

Unfortunately only 1 driver available to give me a lift so was late for work. Very grateful on the pick up as was able to fetch my dog from daycare on time. The issue with the tyre wasn't fully resolved on the day so had continued issues over the w/e

24 July 2026

My car was scratched during the service, the response I got was dismissive and rude. I was they would review CCTV and that would take 24 hours. I asked if she wanted to see the car and scratch or take a photograph. She reluctantly did. 1 week ago!

22 July 2026

Waiting time and communications very poor.

22 July 2026

The mechanic corrected some wrong work that he discovered during the MoT

21 July 2026

A warm welcome on arrival, customer service was very good.

20 July 2026

The completion of the work and feedback was completely satisfactory

19 July 2026

There was a delay in the MOT and it would be a long delay in taking my car home . They kindly took me home and returned my car home later I have been a loyal customer for 12 years it was most appreciated thank you

17 July 2026

Very helpful and staff very efficient very

17 July 2026

Easy booking process (although no confirmation email), easy to find, easy to book in,.

16 July 2026

Very good service Reception staff were excellent and a car driver took me home and brought my car back. Greatly appreciated by an 87 year old!!!

16 July 2026

All good

16 July 2026

Was lucky to escape without frostbite. The air-conditioning was on full throttle. They valeted car but I was left with hard water marks all over windows and brown marks on back bodywork.

15 July 2026

Brilliant service

15 July 2026

Efficient. Polite.

15 July 2026

As promised.

15 July 2026

I arrived unexpectedly with my very poorly mini, and the team were so helpful, it was road tested straight away by the technician. There was a problem and it was left with the centre to solve it. Meanwhile they got a curtesy car sorted same day.

15 July 2026

Capable and competent people, with a nice and congenial approach

15 July 2026

Defective tyre identified.

15 July 2026

Unfortunately the sales assistant was not up to scratch. She had the information very well but her manner was nauseatingly obsequious. We found this very irritating.

15 July 2026

Overall was a smooth brake pad service on the Saturday morning

12 July 2026

Helpful and informative

12 July 2026

Muddle on booking with dates, promised cleaning did not take place. Totally over priced for the work done. Told I would be given contact details for paid for insurance touch up but was not. Mini Poole/Bournemouth

11 July 2026

Wasn't a service but a fault on my car. Fault found and fixed the next day. Mattt kept me informed all the way which was great. I did leave a message for him at reception about picking up, this wasn't passed on.

11 July 2026

Parking is an issue. Killing time is an issue if, like I did, you wait for a service to be completed. No new cars to inspect. No "shop" to browse. You are at the bottom end of an industrial estate surrounded by 60's buildings. Coffee is nice.

11 July 2026

I was completely satisfied with my visit

10 July 2026

Seamless drop off and pick up with good updates on progress.

10 July 2026

When booking in for service I asked if a graze on rear barn door handle could be touched up. I checked when I dropped the car off and this was on the worksheet. DIsappointed to find it had not been completed when ready for pick up. Had to revisit.

10 July 2026

The MOT was reasonably priced (because the Cinch deal), efficiently booked & carried out. Nice free coffee. The free valet I was offered was so poor that myself & the admin lady thought it hadn't been done. The 2nd attempt was not much better

10 July 2026

Staff were really friendly and helpful and the video and recommendations were great.

10 July 2026

There were inexplicable delays with MOT and review of a warning light, meaning my car was at the garage from Friday morning till Monday late pm. I constantly had to chase what was going on with very poor communication back from Marshall.

04 July 2026

When I booked the service was I was originally told 4 hours wait time, on the day was told all day and couldn't wait for it so I went all the way home, Got a call after 2 hours to say it was ready. The car had a rattle that it didn't have before!

22 June 2026

Comfortable waiting area

19 June 2026

The Service was Very Poor. Because I explicitly said to do the MOT first and the Service Second. Which was ignored. On the morning Paperwork when I handed over the key. It said MOT 1st.

19 June 2026

All good

18 June 2026

Very good service

18 June 2026

You found the answer to the problem quickly and didn't charge me unnecessarily Much appreciated

15 June 2026

Good communication with reception

14 June 2026

Kept Well informed by technician

13 June 2026

I booked a 8am appointment for my m o t and i sat there fo 3 hours not very happy at all last year it only 1 hour

09 June 2026

Very good customer service

09 June 2026

Everything was explained and Ivwax kept in touch with the progress

07 June 2026

Everything went well

06 June 2026

My brand new Mini Cooper EV was delivered to my home and I noticed a rattle coming from the dashboard area when I first drove it, as the salesperson was too occupied listening to his music. Shame it took 3 visits to Mini Bournemouth to deal with it!

FIND Marshall Bournemouth.

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01202 065088

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01202 065088

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map

Address

361-371 Wallisdown Road, Bournemouth, BH12 5WB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01202 065089

Map

Areas served

Bournemouth and the surrounding areas, including Poole, Lymington, Verwood and Ringwood

View map